Leebex maintains full ownership of the products until full payment has been obtained. It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or colour of a product, removing an item, changing the delivery address or payment method. All packages are sent from our warehouse. Your order will be sent within 5-7 working days after it has been placed. Courier deliveries Delivery is R90 within 50km major city radius, e.g. Johannesburg, Pretoria, Durban, Bloemfontein, Klerksdorp, Mosselbay, Limpopo, Polokwane, Cape Town which includes Hermanus and George. Please note our courier does not deliver to Port Elizabeth, all orders will be sent to your nearest post office for collection as a default delivery method.
We use a reliable South African courier company that will deliver your item; you will be provided with a tracking number once dispatched from LeeBex You will be sent an email to confirm that your package is on its way and be provided with a tracking once dispatched from LeeBex. Courier deliveries are done most time in the mornings before 13h00. Should your city be an outlining areas for courier delivery and you wish you item to be expressed delivered, an additional fee of R100 will be charged, please select option at check-out. Should you be in an outlining area we will automatically send your item to the nearest post office for collection. Please note we use Speed services as our express delivery, all orders placed after 12:00 will only be delivered via overnight the preceding day e.g. if you place your order on Monday for express delivery before 11am you will receive your item on Wednesday morning either at the post office or delivered. Note: all orders placed after 11:00 on a Friday will only be dispatched on the Monday. Post Office delivery: We will arrange for your order to be delivered to your local post office with the SA Post Office. Make sure you check the postal code is correct always.
It is recommended to use this form of delivery should you be in an outlining area Important information: Please note we aim to do our best to dispatch your order as soon as possible and you will receive it within 5 – 6 working days subject to cleared payment, address verification, area of delivery and availability of items. In the rare event of an incorrect delivery or defective product, email us a return request within 3 working days of receipt of the item. We do not offer cash refunds. Please read the returns policy carefully
If you are not completely satisfied with your purchase, simply return the item to us in its original condition, original box as well as clothing tags may not be removed or be altered in anyway, within 5 days of receipt. LeeBex’s exchange policy takes into consideration the elements to which our clothing are put through, as a large determinant of the longevity of the item is placed on that of the purchaser. Therefore, no manufacturing, printing or workmanship guarantees are given on any of the products. LeeBex only allows exchanges with regard to sizing. Upon receiving your item of clothing, you will have 2 days (48 hours) to notify us for an exchange of your clothing item for a smaller or larger size. If the requested size is unavailable or out of stock, a full credit will be provided to the buyer. This credit will only be provided, should there not be a size in the style of the item purchased in stock. The credit can be used on any products in our store. No cash refunds will be allowed. Purchasing errors with regards to size lies on the responsibility of the buyer. You will be given 5 days from receiving your product to supply us with a tracking number when returning the product. Should we not receive a tracking number within this time period, the exchange/ return shall not be valid. All returning/ additional postage costs are to be paid by the buyer. The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.
LeeBex will not refund items that have been altered, damaged, repaired or show any signs of wearing. How to return a product Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary.
Please email your tracking number to firstname.lastname@example.org Our return address is ATT: Leebex – Rebecca PO BOX 581 Lanseria Johannesburg 1748 Please note that the above dress is a POSTAL ADDRESS ONLY and NOT PHYSICAL DELIVERIES/ DROP OFFS will not be accepted at the above address. It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours. NB: Please take note that due to the editing and lighting of the photos, some colours maybe lighter or darker than expected.